TERMS OF USE
IN GENERAL
The use of the electronic pages and services provided to the visitor/user, from the website https://www.agrocommercial.gr owned by “Liotis Dimitrios – Agrocommercial IKE” hereinafter “the company”, presupposes your unreserved agreement with the following conditions of use, which apply to all the content of the given website. Therefore, the visitor/user must read these terms carefully before using the website’s services and if he does not agree, he must not use the services and its content. The visitor/user is requested to check the content of the terms of use for possible changes. The continued use of the website https://www.agrocommercial.gr even after any changes means the visitor/user’s unreserved acceptance of these terms.
GENERAL TERMS
The purpose of our company is to provide the best possible service to our customers. This website enables both our customers and all Internet users to be informed directly about the products offered by our company.
COPYRIGHT
Copyright and trademark
All website design, text, graphics, selection and settings are the intellectual property of our company and are protected according to the relevant provisions of Greek law, European law and international conventions. All rights reserved, any text or image or mark, are registered and used in this online store, with the permission of their respective owners.
PRIVACY
You can see how we use your information in our Privacy Statement (Privacy Policy). The use of the electronic pages and services provided to the visitor/user by the website https://www.agrocommercial.gr presupposes their unreserved agreement with the conditions stated therein.
PERSONAL DATA PROTECTION STATEMENT
In order to carry out any transaction through our company’s website and to place orders for its products, the disclosure of some of the customer’s personal information will be requested. When placing the order, the full name, the shipping address of the products, the billing address of the order (if it is different from the shipping address), the invoicing information (if payment by invoice has been selected), the a contact telephone number, your electronic address (e-mail).
CAN MY DETAILS BE DISCLOSED TO THIRD PARTIES/OTHER COMPANIES?
This data is processed by the company in compliance with the EU Data Protection Directive of 1995 (DPD), as well as the EU General Data Protection Regulation (GDPR) with effect from May 25, 2018. For more details we refer you to the Privacy Statement (Privacy Policy) of this website.
Our company uses the information you give us during the electronic submission of the form, in order to contact you regarding the delivery of the order to your place, for confirmation and identification of the customer in any necessary case, for new or alternative products offered by our company v special offers and news of our site.
Your registration of your personal data means that you consent to this data being used by our company for the reasons stated in the Personal Data Protection Statement (Privacy Policy).
SECURITY
The SSL (Secure Sockets Layer) protocol is today the global standard on the Internet for certifying websites to online users and for encrypting information between online users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit.
TRADING ITEMS – AVAILABILITY – FEATURES
The products available for sale, their characteristics, prices and available stock, can be found at the online address https://www.agrocommercial.gr (here we can add the url of the online wholesale store) and are accessible to everyone. Users can search for more information about each product.
Our company guarantees timely information to customers regarding the availability or non-availability of the products, but bears no responsibility for their availability.
Our company makes every possible effort every day in order to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to limit any errors, we would recommend that you contact us before completing any purchase in cases where the prices or any other characteristic of the product is beyond the usual and reasonable.
At the prices listed in the relevant catalogs next to each
product, there is a price that includes the applicable VAT. In some regions of Greece for which reduced VAT rates apply and if your purchase is made with an invoice, the prices of the products are lower than those listed under the reduced VAT.
Our company reserves the right to adjust the prices of its online store, without being obliged to inform the consumer public.
ORDERING PRODUCTS AND CONSUMER PROTECTION
Orders placed through the online store https://www.agrocommercial.gr constitute the conclusion of a distance sales contract, which are governed by the legislative framework of Law 2251/1994 (as it applies today) and the amendments referred to in PD 131/ 2003 (Official Gazette A’ 116/16.05.2003) and Decision 31619 Official Gazette 969/22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, regarding the consumer rights, the amendment of Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and the repeal of Council Directive 85/577/EEC and Directive 97/7/EC of of the European Parliament and of the Council, which was published in the Official Journal of the European Union, with number L 304 of 22.11.2011 as it entered into force on 13/06/2014.
The user has the right to enter into a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (as long as he has completed the eighteenth year of age and is not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to claim a refund from the supervisor or guardian of any orders placed by legally incompetent persons.
RETURNS / CHANGES / CANCELLATIONS
Returns Policy
The terms and conditions described in this policy apply to all products purchased in Greece through the online store https://www.agrocommercial.gr.
Order cancellation
You can cancel your order within the same day you placed the order.
For any return of your products you can send us your request in writing by e-mail to…….. (here I will need your contact email for returns). For any information you need, you can contact us by consulting the contact information on our site. The products you want to return must be in perfect condition, with closed packaging. You are responsible for the cost of returning the products unless the product is under warranty due to a manufacturing defect. In case you open the product package, you should make sure to return it in perfect condition.
You agree to take care of the condition of the returned products from the time they are delivered to you until the time you deliver them to our store or the shipping company.
Our company is not responsible for defects or poor quality of the products it makes available to its customers. All products are received from suppliers packaged. In the event that the delivered products are proven to be defective, you reserve the right to return and replace them at our own shipping costs.
In case they are not returned within 15 days? then our company may not accept any product return or replacement. In any case, the maximum return period for replacement cannot be extended beyond fifteen (15) calendar days from the date of receipt.
In addition to the rights provided by the returns policy, all rights applicable to consumers from the existing provisions and laws regarding the sales contract, as well as any right arising in connection with the warranty conditions of the products, are recognized in any case.
If you cannot be present yourself when receiving the goods from the site, you can appoint a representative to undertake this process on your behalf. This representative must be of legal age and able to supervise the receipt of your products for you.
Refund of the value of returned products
As long as you meet the return conditions, we will refund the value of the goods you return in the same way as the original transaction unless you wish to make another return which you must tell us in writing.
Refunds for returned products will be made as soon as possible. In any case, it will be carried out after you inform us in writing about the request to return the products and we accept their return as well as if the products have been delivered to the cooperating transport/courier company.
Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:
- the supply of goods manufactured according to the specifications set by you as a consumer or clearly personalized (Private Label Products).
- the supply of goods which, after delivery, due to their nature, are inseparably mixed with other elements.
MISC
Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you by phone or e-mail, so that you can notify us if you wish, under these conditions, the completion of your order. Our company is not responsible for any situation beyond our fault and will do everything humanly possible to serve you better.
In cases where you have placed an order and upon receipt you find that one or more products are missing from the total order, please contact us so that we can arrange all the details required and send you the products you did not receive without any additional charge.
Modification of the terms hereof: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to update this text for any change or addition to the terms.
In case of non-receipt of the ordered goods (and since a long time has passed since the order was placed), please contact our company.
According to the Directive 2013/11/EC, which was incorporated into the Greek legislation with the KYA 70330/2015 and the Decision 31619 Official Gazette 969/22.3.2017 (article 8) the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution procedure is provided in whole of the European Union. If the Customer has a problem with a purchase he made Electronically and resides in the EU, he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for an out-of-court settlement of the dispute.